From us, about us and the technology.
CIIT x RTR
The student ombudsman's office has implemented new mediation software with CIIT. This was achieved in under 3 months:
CIIT will become a leading company in Austria and Germany
Certified service quality you can rely on: Since August 2026, CIIT Software and CIIT Training have carried the official service seal 'Leading Company Austria'.
CIIT x Ombudsman's Office for Students
The student ombudsman's office has implemented new mediation software with CIIT. This was achieved in under 3 months:
Similarity search in OmbuDesk
Conciliation bodies can now find similar cases in OmbuDesk. The new similarity search in OmbuDesk complements the search functions of the specialized conciliation software. This allows all users to leverage proven knowledge from previously processed cases for similar cases. In this way, the similarity search accelerates the resolution of conciliation requests – without compromising quality. How does the similarity search facilitate the work of conciliation bodies with OmbuDesk? Conciliation bodies are neutral and impartial.
OmbuDesk Report Dashboard – the latest feature
CIIT GmbH's mediation software has a new feature. Case workers, mediators, and other users can now visualize their own data in the OmbuDesk Report Dashboard with just a few clicks. How does the Report Dashboard work? The OmbuDesk Report Dashboard is based on filter and criteria searches. The OmbuDesk development team noticed that mediation and ombudsman offices frequently use filters and criteria searches.
Digitized billing for the Bohemian Forest School
Exploring the forest with all your senses – that's possible thanks to the Bohemian Forest School. On guided forest excursions, children, teenagers, and adults can playfully engage with the environment and nature. To allow forest educators to fully concentrate on their task of communicating about nature, they are now digitally supported by CIIT Software. A modern billing tool increases efficiency and simplifies the work of the
CIIT AI Demo Chatbot
CIIT is committed to integrating AI components into customer systems through a variety of projects.
The implementation of a chatbot that is enriched with specific data is uncomplicated and offers a wide range of possible uses. For example, it can serve as a supplement to user manuals, answer questions about products and services and take on functions that go far beyond this.
Compared to traditional chatbots and search mechanisms, our approach is characterized by the ability to formulate answers individually. This significantly increases user satisfaction.
CIIT develops individual AI chatbots for customers – Part 1
CIIT Software creates your individual AI chatbot based on ChatGPT. Our customers can feed this individual chatbot with their own data and also limit the topics that the chatbot answers. The chatbot can then be integrated into any application, be it an intranet or internet application. How does this work technically?
Process of a project at CIIT Software
Introduction In a world in which customized software solutions are becoming increasingly important, many interested parties are wondering how the development process works at a professional software company. CIIT Software, as an experienced provider in this area, attaches great importance to a transparent and customer-oriented project process. In this presentation we would like to unite interested parties
CIIT introduces itself – personally and authentically
We would like to introduce ourselves to you. Who are the people who work here, what is important to us, what are our strengths? Why do we love our work, what is our recipe for success?
VinPilot: Automated process control for wineries
Winemaking is an art based on tradition, but today it is supported more than ever by innovative technologies. Together with WFT GmbH, based in Klosterneuburg and better known under its brand name VinPilot, a leading global provider of fermentation control and automation technology, CIIT Software from Vienna has developed a software solution that
Individual software development for APF
APF – Agency for Passenger and Passenger Rights In this blog entry we would like to present a project that we implemented for the Agency for Passenger and Passenger Rights in record time. The Agency for Passenger and Passenger Rights (apf) is an independent arbitration board for rail, bus, ship and air traffic. It's not a direct solution