From us, about us and the technology.
CIIT x Ombudsman's Office for Students
The student ombudsman's office has implemented new mediation software with CIIT. This was achieved in under 3 months:
Similarity search in OmbuDesk
Conciliation bodies can now find similar cases in OmbuDesk. The new similarity search in OmbuDesk complements the search functions of the specialized conciliation software. This allows all users to leverage proven knowledge from previously processed cases for similar cases. In this way, the similarity search accelerates the resolution of conciliation requests – without compromising quality. How does the similarity search facilitate the work of conciliation bodies with OmbuDesk? Conciliation bodies are neutral and impartial.
OmbuDesk Report Dashboard – the latest feature
CIIT GmbH's mediation software has a new feature. Case workers, mediators, and other users can now visualize their own data in the OmbuDesk Report Dashboard with just a few clicks. How does the Report Dashboard work? The OmbuDesk Report Dashboard is based on filter and criteria searches. The OmbuDesk development team noticed that mediation and ombudsman offices frequently use filters and criteria searches.
Digitized billing for the Bohemian Forest School
Exploring the forest with all your senses – that's possible thanks to the Bohemian Forest School. On guided forest excursions, children, teenagers, and adults can playfully engage with the environment and nature. To allow forest educators to fully concentrate on their task of communicating about nature, they are now digitally supported by CIIT Software. A modern billing tool increases efficiency and simplifies the work of the
CIIT x APF: Structured case management using our administration tool
https://www.youtube.com/watch?v=TUGHIwat_mk Handling disputes within an ombudsman's office requires patience, precision, and above all, a structured overview of files and cases. CIIT Software has therefore developed efficient administrative software for the Agency for Passenger and Passenger Rights (apf). All functions are precisely tailored to the apf's processes – from the receipt of a complaint to the entire handling process and finally...
OmbuDesk: Mediation made easy
Intelligent Case Management for Mediation and Ombudsman Offices: Drawing on our many years of experience in mediation and complaint management, CIIT has developed the efficient and modular software solution OmbuDesk. It accelerates and simplifies the case management process for citizen representatives in ombudsman and mediation offices through a variety of flexible modules – thus helping them to help others. Features include a clear dashboard, intelligent management of individual case files, and
Process of a project at CIIT Software
Introduction In a world in which customized software solutions are becoming increasingly important, many interested parties are wondering how the development process works at a professional software company. CIIT Software, as an experienced provider in this area, attaches great importance to a transparent and customer-oriented project process. In this presentation we would like to unite interested parties
CIIT introduces itself – personally and authentically
We would like to introduce ourselves to you. Who are the people who work here, what is important to us, what are our strengths? Why do we love our work, what is our recipe for success?
VinPilot: Automated process control for wineries
Winemaking is an art based on tradition, but today it is supported more than ever by innovative technologies. Together with WFT GmbH, based in Klosterneuburg and better known under its brand name VinPilot, a leading global provider of fermentation control and automation technology, CIIT Software from Vienna has developed a software solution that
Individual software development for APF
APF – Agency for Passenger and Passenger Rights In this blog entry we would like to present a project that we implemented for the Agency for Passenger and Passenger Rights in record time. The Agency for Passenger and Passenger Rights (apf) is an independent arbitration board for rail, bus, ship and air traffic. It's not a direct solution
Our new office building
Our new office building was finally completed in the middle of the year. Our developers have now moved in on the ground floor and first floor. The offices are equipped with height-adjustable desks to offer our employees the most ergonomic workplace possible. On the 2nd floor is the large conference room for our meetings and the
CIIT GmbH in business talk
On August 3, 2022, a film team from Vienna visited the CIIT GmbH offices to spotlight our company and the topic of individual software development for the broadcaster ntv Austria. Michael Schaffle-Glößl and Katarina Schaffler-Glößl had their say in the interview. The finished film was