From us, about us and the technology.
OmbuDesk: Mediation made easy
Intelligent Case Management for Mediation and Ombudsman Offices: Drawing on our many years of experience in mediation and complaint management, CIIT has developed the efficient and modular software solution OmbuDesk. It accelerates and simplifies the case management process for citizen representatives in ombudsman and mediation offices through a variety of flexible modules – thus helping them to help others. Features include a clear dashboard, intelligent management of individual case files, and
Standard software can do a lot. Custom software can do more.
Truly tailored solutions only emerge through individual development. In an increasingly complex working world, many companies face the challenge of optimizing their internal processes, meeting rising demands, and simultaneously creating an attractive environment for their employees. Processes are becoming more diverse, interfaces more numerous, and expectations for speed and flexibility are higher than ever. What many
The HLA software: Automated stem cell typing
https://youtu.be/emMdZZZ45Nk Precision, efficiency, and traceability – three essential requirements in medical diagnostics and research. Together with the Austrian Red Cross, we at CIIT Software have developed a solution that combines all of these: customized software for automating HLA typing in blood analysis. What is stem cell typing and why is it so crucial? Stem cell typing is about
Our switch from VMware to Proxmox
For almost 20 years, we at CIIT Software ran our infrastructure on VMware vSphere. Broadcom's acquisition of VMware and the resulting changes to the licensing and pricing models forced us to switch virtualization platforms. After several months of evaluation and planning, we successfully migrated to Proxmox in March of this year. Here, we describe our motivation, experiences,
CIIT develops its own IoT solution for smart communication
https://www.youtube.com/watch?v=6lMCvFO04N8 The Internet of Things (IoT) is no longer a vision of the future – it's a central component of our digital everyday lives. From smart homes and intelligent traffic management to networked industrial plants: More and more devices communicate wirelessly and enable new, efficient processes. But what exactly is IoT? The Internet of Things describes a network of physical devices that connect via the internet.
CIIT develops case management tool for the ÖIAT's internet ombudsman's office
CIIT Software has been awarded a contract for a groundbreaking project with the ÖIAT (Austrian Institute for Applied Telecommunications). The ÖIAT's Internet Ombudsman is a free, out-of-court dispute resolution and advisory service for online consumers in Austria. The project aims to develop an AI-optimized case management tool that will make the administration of online dispute resolution and advisory cases more efficient, transparent, and user-friendly. The project will
CIIT will become a leading company in Austria and Germany
Certified service quality you can rely on: Since August 2026, CIIT Software and CIIT Training have carried the official service seal 'Leading Company Austria'.
CIIT x Ombudsman's Office for Students
The student ombudsman's office has implemented new mediation software with CIIT. This was achieved in under 3 months:
Similarity search in OmbuDesk
Mediation bodies can now find similar cases in OmbuDesk. The new similarity search in OmbuDesk complements the search functions of the specialized mediation software. This allows all users to leverage proven knowledge from previously processed cases for similar cases. In this way, the similarity search accelerates the resolution of mediation requests – without compromising quality. How does the similarity search facilitate...
OmbuDesk Report Dashboard – the latest feature
CIIT GmbH's mediation software has a new feature. Case workers, mediators, and other users can now visualize their own data in the OmbuDesk Report Dashboard with just a few clicks. How does the Report Dashboard work? The OmbuDesk Report Dashboard is based on filter and criteria searches. The OmbuDesk development team noticed that...
Digitized billing for the Bohemian Forest School
Exploring the forest with all your senses – that's possible thanks to the Bohemian Forest School. On guided forest walks, children, teenagers, and adults can playfully engage with the environment and nature. To allow forest educators to fully concentrate on their task of communicating nature, they are now digitally supported by CIIT Software.
GEMMASOCIAL – Our new brand for social media marketing
As a software company, we know how important it is to combine technical excellence with clear communication. This conviction led to the creation of GEMMASOCIAL – our new brand dedicated entirely to social media marketing. With GEMMASOCIAL, we are expanding the CIIT family with a strong, creative pillar in the field of digital brand communication. Our goal: