{"id":9610,"date":"2026-06-16T09:42:14","date_gmt":"2026-06-16T10:42:14","guid":{"rendered":"https:\/\/ciit-software.com\/?p=9610"},"modified":"2026-06-17T04:31:00","modified_gmt":"2026-06-17T05:31:00","slug":"ombudsstelle-fur-studierende-ciit-ombudesk","status":"publish","type":"post","link":"https:\/\/ciit-software.com\/en\/ombudsstelle-fur-studierende-ciit-ombudesk\/","title":{"rendered":"CIIT x Ombudsman&#039;s Office for Students"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9610\" class=\"elementor elementor-9610\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6afdd9dc e-flex e-con-boxed e-con e-parent\" data-id=\"6afdd9dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab28c88 elementor-widget elementor-widget-text-editor\" data-id=\"5ab28c88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>The <a href=\"https:\/\/hochschulombudsstelle.at\/\">Ombudsman&#039;s Office for Students<\/a> uses OmbuDesk \u2013 a mediation software from CIIT \u2013 to process requests from current and former students as well as prospective and applicant students.<\/p>\n\n<p>The inquiries include requests for advice and information as well as complaints regarding the study, teaching, examination, service and administrative operations of Austrian universities.<\/p>\n\n<p>The ombudsman&#039;s office is responsible for all public universities, private universities\/colleges, universities of applied sciences and teacher training colleges in Austria.\u00a0<\/p>\n\n<h3 class=\"wp-block-heading\">Implementation in less than 3 months<\/h3>\n\n<p>Between the decision of the university ombudsman&#039;s office for <a id=\"ombudesk.com\" href=\"http:\/\/ombudesk.com\" type=\"link\">OmbuDesk<\/a> Less than three months have passed since the system was launched. This rapid implementation was made possible, in part, by the smooth cooperation between the Student Ombudsman&#039;s Office and the OmbuDesk team.<\/p>\n\n<p>On the other hand, OmbuDesk&#039;s modular design has accelerated implementation. The individually selectable modules for OmbuDesk provide a solid foundation, enabling mediation bodies to make adjustments without having to accept lengthy development phases.<\/p>\n\n<h3 class=\"wp-block-heading\">Mediation made easy<\/h3>\n\n<p>The specialized conciliation software enables every ombudsman and conciliation body to map its own processes and simplify its work through practical functions such as customizable text templates, powerful search functions and automated reports.<\/p>\n\n<p>High user-friendliness, individual automation options and intelligent AI functions round off the mediation software and make OmbuDesk attractive for all organizations that mediate in dispute resolution between two or more parties.<\/p>\n\n<h3 class=\"wp-block-heading\">Would you like to learn more about OmbuDesk?<\/h3>\n\n<p>If you would like to learn more about OmbuDesk, then visit <a id=\"ombudesk.com\" href=\"http:\/\/ombudesk.com\" type=\"link\">OmbuDesk.com<\/a> and see for yourself the advantages you can expect from a modern dispute resolution tool.<\/p>\n\n<p>Do you have a question? Then don&#039;t hesitate to contact the OmbuDesk team at team@ombudesk.com. We&#039;ll be happy to answer any questions you may have about the dispute resolution software.<\/p>\n\n<h3 class=\"wp-block-heading\">Who is CIIT Software?<\/h3>\n\n<p>CIIT Software, headquartered in Vienna with branches in Bratislava and Munich, has been an expert in customized software solutions since its founding in 2004. One of these software solutions is OmbuDesk.<\/p>\n\n<p>After more than 5 years of collaboration with German-speaking arbitration bodies, the OmbuDesk team is very familiar with the wishes, needs and requirements in this area.\u00a0<\/p>\n\n<p>During this period, the CIIT software has the <a href=\"https:\/\/www.apf.gv.at\/beschwerde-flug?gad_source=1&amp;gad_campaignid=703470849&amp;gbraid=0AAAAAD36HaTOMKnQ24Qdt_CFoLeamLWEc&amp;gclid=CjwKCAjwnN3OBhA8EiwAfpTYeocIIDfK-2GvXxIWx5XEW-R8J5m1MfLT7x4ZedQpOkN5gVtk2QlaFhoC6moQAvD_BwE\">Agency for Passenger and Passenger Rights<\/a>, the <a href=\"https:\/\/www.verbraucherschlichtung.at\/\">Consumer Arbitration Austria<\/a> and the <a href=\"https:\/\/www.ombudsstelle.at\/\">Arbitration Board of the Austrian Institute for Applied Telecommunications<\/a> successfully assisted in designing their own arbitration software to meet the individual needs and wishes of the arbitration bodies.<\/p>\n\n<p>If you would like to learn more about the CIIT software or OmbuDesk and our <a id=\"https:\/\/ciit-software.com\/kunden\/\" href=\"https:\/\/ciit-software.com\/en\/kunden\/\" type=\"link\">Cooperations<\/a> If you would like to find out more, please contact our press office:<\/p>\n\n<p><br \/>DI Michael Schaffler-Gl\u00f6\u00dfl<br \/>Phone: +4313750204<br \/>E-mail: <a href=\"mailto:marketing@ciit-software.com\">marketing@ciit-software.com<\/a><\/p>\n\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The student ombudsman&#039;s office has implemented new mediation software with CIIT. This was achieved in under 3 months:<\/p>","protected":false},"author":11,"featured_media":9612,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[237],"tags":[242,212,216,241,215,52,243],"class_list":["post-9610","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ombudesk","tag-kooperation","tag-ombudesk","tag-ombudsstelle","tag-saas","tag-schlichtungsstelle","tag-software","tag-zusammenarbeit"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CIIT x Ombudsstelle f\u00fcr Studierende - CIIT<\/title>\n<meta name=\"description\" content=\"Die Ombudsstelle f\u00fcr Studierende hat mit CIIT und OmbuDesk in unter 3 Monaten eine neue Schlichtungssoftware eingef\u00fchrt. Hier mehr erfahren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ciit-software.com\/en\/ombudsstelle-fur-studierende-ciit-ombudesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CIIT x Ombudsstelle f\u00fcr Studierende - CIIT\" \/>\n<meta property=\"og:description\" content=\"Die Ombudsstelle f\u00fcr Studierende hat mit CIIT und OmbuDesk in unter 3 Monaten eine neue Schlichtungssoftware eingef\u00fchrt. 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