{"id":8208,"date":"2025-01-31T07:40:52","date_gmt":"2025-01-31T08:40:52","guid":{"rendered":"https:\/\/ciit-software.com\/?p=8208"},"modified":"2026-03-12T07:59:09","modified_gmt":"2026-03-12T08:59:09","slug":"ciit-entwickelt-case-management-tool-fuer-die-internet-ombudsstelle-des-oeiat","status":"publish","type":"post","link":"https:\/\/ciit-software.com\/en\/ciit-entwickelt-case-management-tool-fuer-die-internet-ombudsstelle-des-oeiat\/","title":{"rendered":"CIIT develops case management tool for the \u00d6IAT&#039;s internet ombudsman&#039;s office"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8208\" class=\"elementor elementor-8208\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e630fe0 e-flex e-con-boxed e-con e-parent\" data-id=\"e630fe0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee2cbbf elementor-widget elementor-widget-text-editor\" data-id=\"ee2cbbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a class=\"uri-ext outbound\" href=\"https:\/\/ciit-software.com\/en\/\" target=\"_blank\" rel=\"noopener\">CIIT-Software<\/a>\u00a0has been awarded a groundbreaking project with the <a class=\"uri-ext outbound\" href=\"https:\/\/oiat.at\/\" target=\"_blank\" rel=\"noopener\">\u00d6IAT<\/a>\u00a0(Austrian Institute for Applied Telecommunications). The\u00a0<a class=\"uri-ext outbound\" href=\"https:\/\/www.ombudsstelle.at\/\" target=\"_blank\" rel=\"noopener\">Internet Ombudsman&#039;s Office<\/a>\u00a0The \u00d6IAT is a free, out-of-court dispute resolution and advisory service for online consumers in Austria. The project aims to develop an AI-optimized case management tool that will make the management of online dispute resolution and advisory cases more efficient, transparent, and user-friendly. The project is co-financed by the European Union.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b168b24 elementor-widget elementor-widget-heading\" data-id=\"b168b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Comprehensive administration for case managers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e07fe46 elementor-widget elementor-widget-text-editor\" data-id=\"e07fe46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The new case management tool is designed to significantly simplify the daily work of case managers through a structured user interface. The dashboard provides an intuitive overview of all ongoing cases and automatically prioritizes them according to relevance and timeliness. Additionally, the tool includes a clear deadline management system where upcoming deadlines are highlighted and expired deadlines are color-coded. The complaint management system allows for easy management of contact information and related cases with search and sort functions. The message management system allows users to search and sort all incoming messages, and AI-powered response drafts can be created and edited directly. More on the other AI components shortly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8fafdc elementor-widget elementor-widget-heading\" data-id=\"c8fafdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Smart AI features for efficient case processing<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4fb62 elementor-widget elementor-widget-text-editor\" data-id=\"cf4fb62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The new software solution is equipped with state-of-the-art AI functions specifically tailored to the needs of the Internet Ombudsman&#039;s Office. Key features include the automatic generation of answers based on the Ombudsman&#039;s FAQs and the simplification of texts to create clear and concise messages. The latter helps translate complex or legal terminology into more understandable language, ensuring clear and easily comprehensible communication for all involved. Furthermore, the software enables accessible and multilingual communication through translation options into any language. Another helpful feature is the automatic creation of case summaries, which are updated with each new event related to a case. This reduces the effort required for manually tracking progress and improves clarity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7dfb83 elementor-widget elementor-widget-heading\" data-id=\"c7dfb83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Transparent communication and intuitive user guidance<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5422cea elementor-widget elementor-widget-text-editor\" data-id=\"5422cea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An intuitive web interface allows all involved parties to view their cases, tailored to their respective roles and permissions. In addition to creating messages and uploading attachments, the tool also offers special web forms that are seamlessly integrated into the \u00d6IAT website. These forms enable users to submit requests quickly and easily. Furthermore, incoming emails are automatically processed, assigned to the relevant cases, and all attachments are correctly stored. Thanks to automatic adaptation to mobile devices, access is also guaranteed on the go.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f274ff3 elementor-blockquote--skin-quotation elementor-widget elementor-widget-blockquote\" data-id=\"f274ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"&quot;We deliberately choose projects that are not only technologically challenging, but also offer real social value \u2013 as in this case, by helping to make the digital world safer and fairer.&quot;\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Michael Schaffler-Gl\u00f6\u00dfl (Technical Director, CIIT Software)<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-736422d elementor-widget elementor-widget-spacer\" data-id=\"736422d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09a4041 elementor-widget elementor-widget-text-editor\" data-id=\"09a4041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The project started in mid-January, the testing phase begins in April, and the final go-live is planned for May 2025. This means the development of this customized tool will be completed in just a few months. Are you also planning a development project? Schedule a free consultation with CIIT. You can find the contact page here. <a href=\"https:\/\/ciit-software.com\/en\/kontakt\/\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2dc4fa elementor-widget elementor-widget-image\" data-id=\"d2dc4fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/ciit-software.com\/wp-content\/uploads\/2025\/01\/OeIAT-Teamfoto-1024x683.avif\" class=\"attachment-large size-large wp-image-8210\" alt=\"\" srcset=\"https:\/\/ciit-software.com\/wp-content\/uploads\/2025\/01\/OeIAT-Teamfoto-1024x683.avif 1024w, https:\/\/ciit-software.com\/wp-content\/uploads\/2025\/01\/OeIAT-Teamfoto-300x200.avif 300w, https:\/\/ciit-software.com\/wp-content\/uploads\/2025\/01\/OeIAT-Teamfoto-768x512.avif 768w, https:\/\/ciit-software.com\/wp-content\/uploads\/2025\/01\/OeIAT-Teamfoto-1536x1024.avif 1536w, https:\/\/ciit-software.com\/wp-content\/uploads\/2025\/01\/OeIAT-Teamfoto-2048x1365.avif 2048w, https:\/\/ciit-software.com\/wp-content\/uploads\/2025\/01\/OeIAT-Teamfoto-18x12.avif 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">From left to right: DI Michael Schaffler-Gl\u00f6\u00dfl, Thorsten Behrens, Dr. Karl Gladt MA, Benjamin Rowley, Geza T\u00f6mb\u00f6ly, Markus Gumpoltsberger<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CIIT Software\u00a0hat den Zuschlag fu\u0308r ein zukunftsweisendes Projekt mit dem \u00d6IAT\u00a0(\u00d6sterreichisches Institut fu\u0308r angewandte Telekommunikation) erhalten. Die\u00a0Internet Ombudsstelle\u00a0des \u00d6IAT ist eine kostenlose, au\u00dfergerichtliche Streitschlichtungs- und Beratungsstelle fu\u0308r Online-Konsument:innen in \u00d6sterreich. Ziel des Projekts ist die Entwicklung eines mit KI-Funktionen optimierten Case Management Tools, das die Verwaltung von Schlichtungs- und Beratungsf\u00e4llen im Internet effizienter, transparenter und [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":8210,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[57,48,86,106,157,156,83,154,212,155,52,47,63],"class_list":["post-8208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai","tag-ciit","tag-ciit-software","tag-innovation","tag-internet-safety","tag-internet-watchlist","tag-ki","tag-oeiat","tag-ombudesk","tag-ombusstelle","tag-software","tag-software-development","tag-softwareentwicklung"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CIIT entwickelt Case Management Tool f\u00fcr die Internet Ombudsstelle des \u00d6IAT - 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