{"id":215,"date":"2023-02-27T14:08:44","date_gmt":"2023-02-27T15:08:44","guid":{"rendered":"https:\/\/ciit-software.com\/?p=215"},"modified":"2025-11-25T12:25:57","modified_gmt":"2025-11-25T13:25:57","slug":"individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte","status":"publish","type":"post","link":"https:\/\/ciit-software.com\/en\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\/","title":{"rendered":"Individual software development for APF"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"215\" class=\"elementor elementor-215\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef42ab1 e-flex e-con-boxed e-con e-parent\" data-id=\"ef42ab1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f401b2d e-con-full e-flex e-con e-child\" data-id=\"f401b2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8e8196 elementor-widget elementor-widget-text-editor\" data-id=\"a8e8196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3 class=\"elementor-heading-title elementor-size-default\">APF \u2013 Agency for Passenger and Passenger Rights<\/h3>\n<p><\/p>\n<p>In this blog entry we would like to present a project that we implemented for the Agency for Passenger and Passenger Rights in record time.<\/p>\n<p><\/p>\n<p>The Passenger and Passenger Rights Agency (<a href=\"https:\/\/www.apf.gv.at\/de\/agentur-fuer-passagier-und-fahrgastrechte-apf-home.html?gclid=Cj0KCQjw2NyFBhDoARIsAMtHtZ42laeedvrnP5Idu8YTuBQPX5RLKiQ5ZqkNyXE85CsdkTrkcf0VoX8aAt52EALw_wcB\">apf<\/a>) is an independent arbitration board for rail, bus, ship and air traffic. If a direct solution is not possible with the company, apf helps the injured party obtain their rights and compensation free of charge and without commission. Regardless of whether it is a delay, cancellation, denied boarding or overbooking or no information. The high success rate in arbitration proceedings demonstrates apf&#039;s assertiveness and ensures greater quality in public transport.<\/p><p>The case management tool that we have developed helps to process and manage these cases and significantly increases the effectiveness of the work.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b195822 elementor-widget elementor-widget-video\" data-id=\"b195822\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/AoimSBYaggo&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>APF \u2013 Agentur f\u00fcr Passagier- und Fahrgastrechte Wir m\u00f6chten in diesem Blogeintrag ein Projekt vorstellen, das wir f\u00fcr die Agentur f\u00fcr Passagier- und Fahrgastrechte in Rekordzeit umgesetzt haben. Die Agentur f\u00fcr Passagier- und Fahrgastrechte (apf) ist eine unabh\u00e4ngige Schlichtungsstelle f\u00fcr den Bahn-, Bus-, Schiffs- und Flugverkehr. Ist keine direkte L\u00f6sung mit dem Unternehmen m\u00f6glich, verhilft [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1702,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[86,51,212,52],"class_list":["post-215","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ciit-software","tag-individual-software","tag-ombudesk","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Individuelle Softwareentwicklung f\u00fcr APF - CIIT<\/title>\n<meta name=\"description\" content=\"CIIT hat ein Fallbearbeitungstool entwickelt, das den Mitarbeiter der APF hilft, die Schlichtungsf\u00e4lle zu bearbeiten und managen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ciit-software.com\/en\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Individuelle Softwareentwicklung f\u00fcr APF - CIIT\" \/>\n<meta property=\"og:description\" content=\"CIIT hat ein Fallbearbeitungstool entwickelt, das den Mitarbeiter der APF hilft, die Schlichtungsf\u00e4lle zu bearbeiten und managen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ciit-software.com\/en\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\/\" \/>\n<meta property=\"og:site_name\" content=\"CIIT\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CIITIndividualsoftware\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-27T15:08:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-25T13:25:57+00:00\" \/>\n<meta name=\"author\" content=\"Katarina Schaffler-Gl\u00f6ssl\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:site\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Katarina Schaffler-Gl\u00f6ssl\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ciit-software.com\\\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ciit-software.com\\\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\\\/\"},\"author\":{\"name\":\"Katarina Schaffler-Gl\u00f6ssl\",\"@id\":\"https:\\\/\\\/ciit-software.com\\\/#\\\/schema\\\/person\\\/6da66748f710d7fc2d888a7ab5d25345\"},\"headline\":\"Individuelle Softwareentwicklung f\u00fcr APF\",\"datePublished\":\"2023-02-27T15:08:44+00:00\",\"dateModified\":\"2025-11-25T13:25:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ciit-software.com\\\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\\\/\"},\"wordCount\":148,\"publisher\":{\"@id\":\"https:\\\/\\\/ciit-software.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ciit-software.com\\\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ciit-software.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/pexels-cottonbro-studio-5474285.avif\",\"keywords\":[\"CIIT Software\",\"individual software\",\"OmbuDesk\",\"software\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ciit-software.com\\\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\\\/\",\"url\":\"https:\\\/\\\/ciit-software.com\\\/individuelle-softwareentwicklung-fur-apf-agentur-fur-passagier-und-fahrgastrechte\\\/\",\"name\":\"Individuelle Softwareentwicklung f\u00fcr APF - 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