{"id":12066,"date":"2026-10-27T13:29:51","date_gmt":"2026-10-27T14:29:51","guid":{"rendered":"https:\/\/ciit-software.com\/?p=12066"},"modified":"2026-10-27T13:39:49","modified_gmt":"2026-10-27T14:39:49","slug":"ciit-ombudesk-rtr","status":"publish","type":"post","link":"https:\/\/ciit-software.com\/en\/ciit-ombudesk-rtr\/","title":{"rendered":"CIIT x RTR"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12066\" class=\"elementor elementor-12066\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6afdd9dc e-flex e-con-boxed e-con e-parent\" data-id=\"6afdd9dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab28c88 elementor-widget elementor-widget-text-editor\" data-id=\"5ab28c88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\">Die Rundfunk und Telekom Regulierungsbeh\u00f6rde &#8211; <a href=\"https:\/\/rtr.at\">RTR<\/a> nutzt OmbuDesk \u2013 eine Schlichtungssoftware von CIIT, um Anfragen und Beschwerden im Bereichen Telefonie, Kabelnetzprodukte und Postdienste zu bearbeiten.<\/p>\n<p>In den Zust\u00e4ndigkeitsbereich der Ombudsstelle fallen folgende Branchen:<\/p>\n<ul>\n<li>Telekommunikation und Medien: z.B. Telefon- und Internetdienste, Kabelfernsehnetze und Anbieter von Programmabonnements. Gegenstand von Schlichtungsverfahren k\u00f6nnen unter anderem Qualit\u00e4tsprobleme oder die Verrechnung solcher Dienste sein.<\/li>\n<li>Post: z.B. Bei Problemen mit dem Paket- und Briefversand<\/li>\n<li>Plattformen: z.B. Video-Sharing-Plattformen. Gegenstand von Schlichtungsverfahren k\u00f6nnen unter anderem Fehler in den eingerichteten Melde- und Bewertungssystemen sein oder wenn das eingesetzte System elterlicher Kontrolle oder der Altersverifikation, Werkzeuge zur Kennzeichnung audiovisueller kommerzieller Kommunikation oder die Beschwerdesysteme nicht funktionieren.\u00a0<\/li>\n<\/ul>\n<p><\/p>\n<h3 class=\"wp-block-heading\">Implementation in less than 3 months<\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Zwischen der Entscheidung der RTR f\u00fcr <a href=\"http:\/\/ombudesk.com\" type=\"link\">OmbuDesk<\/a> und der Inbetriebnahme sind weniger als vier Monate vergangen. Die schnelle Umsetzung ist einerseits durch die reibungslose Zusammenarbeit zwischen der RTR und dem OmbuDesk-Team gelungen.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">On the other hand, OmbuDesk&#039;s modular design has accelerated implementation. The individually selectable modules for OmbuDesk provide a solid foundation, enabling mediation bodies to make adjustments without having to accept lengthy development phases.<\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">Mediation made easy<\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">The specialized conciliation software enables every ombudsman and conciliation body to map its own processes and simplify its work through practical functions such as customizable text templates, powerful search functions and automated reports.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">High user-friendliness, individual automation options and intelligent AI functions round off the mediation software and make OmbuDesk attractive for all organizations that mediate in dispute resolution between two or more parties.<\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">Would you like to learn more about OmbuDesk?<\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">If you would like to learn more about OmbuDesk, then visit <a href=\"http:\/\/ombudesk.com\" type=\"link\">OmbuDesk.com<\/a> and see for yourself the advantages you can expect from a modern dispute resolution tool.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Do you have a question? Then don&#039;t hesitate to contact the OmbuDesk team at team@ombudesk.com. We&#039;ll be happy to answer any questions you may have about the dispute resolution software.<\/p>\n<p><\/p>\n<h3 class=\"wp-block-heading\">Who is CIIT Software?<\/h3>\n<p><\/p>\n<p class=\"wp-block-paragraph\">CIIT Software, headquartered in Vienna with branches in Bratislava and Munich, has been an expert in customized software solutions since its founding in 2004. One of these software solutions is OmbuDesk.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">After more than 5 years of collaboration with German-speaking arbitration bodies, the OmbuDesk team is very familiar with the wishes, needs and requirements in this area.\u00a0<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">During this period, the CIIT software has the <a href=\"https:\/\/www.apf.gv.at\/beschwerde-flug?gad_source=1&amp;gad_campaignid=703470849&amp;gbraid=0AAAAAD36HaTOMKnQ24Qdt_CFoLeamLWEc&amp;gclid=CjwKCAjwnN3OBhA8EiwAfpTYeocIIDfK-2GvXxIWx5XEW-R8J5m1MfLT7x4ZedQpOkN5gVtk2QlaFhoC6moQAvD_BwE\">Agency for Passenger and Passenger Rights<\/a>, the <a href=\"https:\/\/www.verbraucherschlichtung.at\/\">Consumer Arbitration Austria<\/a> and the <a href=\"https:\/\/www.ombudsstelle.at\/\">Arbitration Board of the Austrian Institute for Applied Telecommunications<\/a> successfully assisted in designing their own arbitration software to meet the individual needs and wishes of the arbitration bodies.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">If you would like to learn more about the CIIT software or OmbuDesk and our <a href=\"https:\/\/ciit-software.com\/en\/kunden\/\" type=\"link\">Cooperations<\/a> If you would like to find out more, please contact our press office:<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">DI Michael Schaffler-Gl\u00f6\u00dfl<br \/>Phone: +4313750204<br \/>E-mail: <a href=\"mailto:marketing@ciit-software.com\">marketing@ciit-software.com<\/a><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The student ombudsman&#039;s office has implemented new mediation software with CIIT. This was achieved in under 3 months:<\/p>","protected":false},"author":1,"featured_media":10523,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[237],"tags":[242,212,216,241,215,52,243],"class_list":["post-12066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ombudesk","tag-kooperation","tag-ombudesk","tag-ombudsstelle","tag-saas","tag-schlichtungsstelle","tag-software","tag-zusammenarbeit"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CIIT x RTR - CIIT<\/title>\n<meta name=\"description\" content=\"Die Ombudsstelle f\u00fcr Studierende hat mit CIIT und OmbuDesk in unter 3 Monaten eine neue Schlichtungssoftware eingef\u00fchrt. 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