{"id":9751,"date":"2026-08-10T12:30:44","date_gmt":"2026-08-10T13:30:44","guid":{"rendered":"https:\/\/ciit-software.com\/?page_id=9751"},"modified":"2026-08-12T10:53:42","modified_gmt":"2026-08-12T11:53:42","slug":"apf-ciit-software-modernes-schlichtungstool","status":"publish","type":"page","link":"https:\/\/ciit-software.com\/en\/apf-ciit-software-modernes-schlichtungstool\/","title":{"rendered":"Schlichtungstool: APF kooperiert mit CIIT GmbH"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9751\" class=\"elementor elementor-9751\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52836dc e-con-full e-flex e-con e-parent\" data-id=\"52836dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-808e588 e-con-full e-flex e-con e-child\" data-id=\"808e588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e345aef elementor-widget elementor-widget-text-editor\" data-id=\"e345aef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>CIIT is developing a modern case management tool for the APF<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3550054 elementor-widget elementor-widget-text-editor\" data-id=\"3550054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CIIT GmbH and APF have jointly developed a modern dispute resolution tool.<\/p><p>The Agency for Passenger and Passenger Rights (APF) is the arbitration body for travel and transport in Austria.\u00a0<\/p><p>The Agency for Passenger and Passenger Rights is responsible for mediating disputes between consumers and transport service providers. This includes shipping, local and long-distance bus and train services, and flights.\u00a0<\/p><p>The APF processes 6663 arbitration requests annually \u2013 <a href=\"https:\/\/epaper.apf.gv.at\/apf_jb_2025\/#\/34\">As of 2025.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4aeab47 e-flex e-con-boxed e-con e-child\" data-id=\"4aeab47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc418c3 elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"fc418c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-1024x576.png\" class=\"attachment-large size-large wp-image-10246\" alt=\"CIIT GmbH und APF entwickeln gemeinsam ein modernes Schlichtungstool\" srcset=\"https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-1024x576.png 1024w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-300x169.png 300w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-768x432.png 768w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-18x10.png 18w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50060fd elementor-hidden-desktop elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"50060fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-1024x576.png\" class=\"attachment-large size-large wp-image-10246\" alt=\"CIIT GmbH und APF entwickeln gemeinsam ein modernes Schlichtungstool\" srcset=\"https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-1024x576.png 1024w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-300x169.png 300w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-768x432.png 768w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF-18x10.png 18w, https:\/\/ciit-software.com\/wp-content\/uploads\/2026\/08\/CIIT-entwirft-mordernes-Schlichtungstool-fuer-die-APF.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0a0e8c e-con-full e-flex e-con e-parent\" data-id=\"a0a0e8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1a759 elementor-widget elementor-widget-text-editor\" data-id=\"2b1a759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Challenge<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4190124 elementor-widget elementor-widget-text-editor\" data-id=\"4190124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Agency for Passenger and Passenger Rights faced two challenges:<\/p><ul><li>The number of arbitration requests has steadily increased, which has significantly increased the workload.<br \/><br \/><\/li><li>The performance of the original case management software could not keep pace with the development.<br \/><br \/><\/li><\/ul><p>Accordingly, the APF has been looking for software that increases its own efficiency while simultaneously facilitating the processing of arbitration requests.<\/p><p>At that time, there was no standard software available that met the wishes and requirements of the APF to sustainably solve the challenge of increasing case numbers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8276fd elementor-widget elementor-widget-text-editor\" data-id=\"a8276fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Solution<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-545c04f elementor-widget elementor-widget-text-editor\" data-id=\"545c04f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/www.apf.gv.at\/\">APF<\/a> has opted for custom software development to solve its own challenges. This has led to a collaboration with the <a href=\"https:\/\/ciit-software.com\/en\/\">CIIT Software GmbH<\/a> came.\u00a0<\/p><p>Together with our developers, an agile development process has begun to design a mediation tool that will enable APF staff to manage the increasing number of cases.\u00a0<\/p><p>The close cooperation has resulted in a modern case management tool that fully maps document management, communication, automatic reporting and all case management processes.\u00a0<\/p><p>The modern case management tool is continuously adapted to the needs and requirements of the APF. This ensures that the APF is equipped to meet all past, present, and future challenges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a40c2d4 elementor-widget elementor-widget-text-editor\" data-id=\"a40c2d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>To use<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5855ba elementor-widget elementor-widget-text-editor\" data-id=\"f5855ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>APF has been using the customized software for several years and is very satisfied. This is because APF&#039;s challenges were successfully and sustainably resolved together. As a result, the following has been achieved:\u00a0<\/p><ul><li>The processing time per case has been halved.<br \/><br \/><\/li><li>All necessary editing functions are bundled in one solution.<br \/><br \/><\/li><li>Detailed reports on the work of the APF can be generated automatically.<\/li><\/ul><p>The modern case management tool is continuously adapted to the needs and requirements of the APF. This ensures that the APF is equipped to meet all past, present, and future challenges.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CIIT entwickelt eine modernes Fallbearbeitungstool f\u00fcr die APF Gemeinsam haben die CIIT GmbH und die APF ein modernes Schlichtungstool entwickelt. Die Agentur f\u00fcr Passagier und Fahrgastrechte (APF) ist die Schlichtungsstelle f\u00fcr Reise &amp; Verkehr in \u00d6sterreich.\u00a0 Die Agentur f\u00fcr Passagier- und Fahrgastrechte ist zust\u00e4ndig f\u00fcr die Schlichtung von Streitigkeiten zwischen Verbrauchern und Transport-Dienstleistern. Das umfasst [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":10246,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-9751","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Schlichtungstool: APF kooperiert mit CIIT GmbH - CIIT<\/title>\n<meta name=\"description\" content=\"Die Agentur f\u00fcr Passagier- und Fahrgastrechte hat gemeinsam mit der CIIT GmbH ein modernes Schlichtungstool umgesetzt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ciit-software.com\/en\/apf-ciit-software-modernes-schlichtungstool\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schlichtungstool: APF kooperiert mit CIIT GmbH - 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