Mediation bodies can now find similar cases in OmbuDesk. The new similarity search in OmbuDesk complements the search functions of the specialized mediation software. This allows all users to leverage proven knowledge from previously processed cases for similar cases. In this way, the similarity search accelerates the resolution of mediation requests – without compromising quality. How does the similarity search facilitate...
CIIT GmbH's mediation software has a new feature. Case workers, mediators, and other users can now visualize their own data in the OmbuDesk Report Dashboard with just a few clicks. How does the Report Dashboard work? The OmbuDesk Report Dashboard is based on filter and criteria searches. The OmbuDesk development team noticed that...
https://www.youtube.com/watch?v=TUGHIwat_mk Handling arbitration cases within an ombudsman's office requires patience, precision, and above all, a structured overview of files and cases. CIIT Software has therefore developed efficient administrative software for the Agency for Passenger and Passenger Rights (apf). All functions are precisely tailored to the apf's processes – from
Intelligent case management for conciliation and ombudsman offices. Drawing on our many years of experience in conciliation and complaint management, CIIT has developed the efficient and modular software solution OmbuDesk. It accelerates and simplifies the case management process for citizen representatives in ombudsman and conciliation offices through a variety of flexible modules – thus helping them to...
CIIT Software has been awarded a contract for a groundbreaking project with the ÖIAT (Austrian Institute for Applied Telecommunications). The ÖIAT's Internet Ombudsman's Office is a free, out-of-court dispute resolution and advisory service for online consumers in Austria. The project aims to develop an AI-optimized case management tool to streamline the administration of mediation and advisory cases.
APF – Agency for Passenger and Passenger Rights In this blog entry we would like to present a project that we implemented for the Agency for Passenger and Passenger Rights in record time. The Agency for Passenger and Passenger Rights (apf) is an independent arbitration board for rail, bus, ship and air traffic. It's not a direct solution