The Ombudsman's Office for Students uses OmbuDesk – a mediation software from CIIT – to process requests from current and former students as well as prospective and applicant students.
The inquiries include requests for advice and information as well as complaints regarding the study, teaching, examination, service and administrative operations of Austrian universities.
The ombudsman's office is responsible for all public universities, private universities/colleges, universities of applied sciences and teacher training colleges in Austria.
Implementation in less than 3 months
Between the decision of the university ombudsman's office for OmbuDesk Less than three months have passed since the system was launched. This rapid implementation was made possible, in part, by the smooth cooperation between the Student Ombudsman's Office and the OmbuDesk team.
On the other hand, OmbuDesk's modular design has accelerated implementation. The individually selectable modules for OmbuDesk provide a solid foundation, enabling mediation bodies to make adjustments without having to accept lengthy development phases.
Mediation made easy
The specialized conciliation software enables every ombudsman and conciliation body to map its own processes and simplify its work through practical functions such as customizable text templates, powerful search functions and automated reports.
High user-friendliness, individual automation options and intelligent AI functions round off the mediation software and make OmbuDesk attractive for all organizations that mediate in dispute resolution between two or more parties.
Would you like to learn more about OmbuDesk?
If you would like to learn more about OmbuDesk, then visit OmbuDesk.com and see for yourself the advantages you can expect from a modern dispute resolution tool.
Do you have a question? Then don't hesitate to contact the OmbuDesk team at team@ombudesk.com. We'll be happy to answer any questions you may have about the dispute resolution software.
Who is CIIT Software?
CIIT Software, headquartered in Vienna with branches in Bratislava and Munich, has been an expert in customized software solutions since its founding in 2004. One of these software solutions is OmbuDesk.
After more than 5 years of collaboration with German-speaking arbitration bodies, the OmbuDesk team is very familiar with the wishes, needs and requirements in this area.
During this period, the CIIT software has the Agency for Passenger and Passenger Rights, the Consumer Arbitration Austria and the Arbitration Board of the Austrian Institute for Applied Telecommunications successfully assisted in designing their own arbitration software to meet the individual needs and wishes of the arbitration bodies.
If you would like to learn more about the CIIT software or OmbuDesk and our Cooperations If you would like to find out more, please contact our press office:
DI Michael Schaffler-Glößl
Phone: +4313750204
E-mail: marketing@ciit-software.com
