Intelligent case management for conciliation and ombudsman offices
Drawing on our many years of experience in the field of mediation and complaint management, we at CIIT have developed an efficient and modular software solution. OmbuDesk It was developed. It accelerates and simplifies the case management process for citizen representatives in ombudsman and conciliation offices through a variety of flexible modules – thus helping them to help others.
A clear dashboard, intelligent management of individual case files, and optimized communication and process modules enable complaints to be reviewed, processed, and closed promptly. OmbuDesk is compatible with a wide range of operating systems and features a user-friendly interface that also supports use on tablets and smartphones. Modern AI functions can shorten and simplify complex processes.
A combination of experience and know-how
For the Agency for Passenger and Passenger Rights (apf), the Internet Ombudsman's Office of the ÖIAT as well as for the Consumer Arbitration Austria We have already developed case management tools tailored to the administrative processes of mediators. These projects have provided us with valuable insights and experience that OmbuDesk benefits from. Our expertise in this field enables us to interpret and implement complaint management in a targeted and detail-oriented manner. We know what matters!
GDPR-compliant and accessible
Handling personal data is sensitive. OmbuDesk simplifies this process by automatically searching through closed cases and anonymizing content that could identify individuals. However, statistical data relevant for activity reports is retained. Our clients can decide when to delete this legacy data.
We can also guarantee accessibility: OmbuDesk meets the WCAG 2.1 AA standard.
Discover our modules and features
As experts in customized software solutions, we offer numerous Modules and functions, which can be individually personalized and expanded:
Basic modules
Dashboards, application forms, and case files form the basis for submitting applications and efficiently handling complaints. GDPR compliance is guaranteed.
Communication modules
Smooth communication is paramount within a conciliation body. OmbuDesk offers various communication channels for the seamless exchange of documents and messages. The parties (applicant, respondent, and conciliation body) each have their own portal access for this purpose.
Search functions
OmbuDesk supports large data volumes. Full text searches, complex criteria searches, and similarity searches help in finding important information.
AI modules
An application-specific chatbot, combined with automated translations, text simplifications and summaries, makes everyday work easier and speeds up administrative processes.
Process support
Benefit from process-simplifying functions: deadlines, approvals, file status or vacation coverage guarantee clear case processing.
Administration modules
Customize your OmbuDesk application with text modules and templates, customized selection lists, and user-defined fields.
Integration modules
OmbuDesk is compatible with any other system. For example, Microsoft Office 365, Google Workspace, and Microsoft Active Directory can be integrated. OAuth 2-compliant authentication servers can also be used. This is made possible by the modern REST interface.
Basic modules
Dashboards, application forms, and case files form the basis for submitting applications and efficiently handling complaints. GDPR compliance is guaranteed.
Communication modules
Smooth communication is paramount within a conciliation body. OmbuDesk offers various communication channels for the seamless exchange of documents and messages. The parties (applicant, respondent, and conciliation body) each have their own portal access for this purpose.
Search functions
OmbuDesk supports large data volumes. Full text searches, complex criteria searches, and similarity searches help in finding important information.
AI modules
An application-specific chatbot, combined with automated translations, text simplifications and summaries, makes everyday work easier and speeds up administrative processes.
Process support
Benefit from process-simplifying functions: deadlines, approvals, file status or vacation coverage guarantee clear case processing.
Administration modules
Customize your OmbuDesk application with text modules and templates, customized selection lists, and user-defined fields.
Integration modules
OmbuDesk is compatible with any other system. For example, Microsoft Office 365, Google Workspace, and Microsoft Active Directory can be integrated. OAuth 2-compliant authentication servers can also be used. This is made possible by the modern REST interface.
Is OmbuDesk the right tool for you?
Feel free to contact us!
- 📄 Click here to access the contact form.
- ✉️ office@ombudesk.com
- 📞 +43 1 375 0204
Are you interested in custom software?
Feel free to contact us!
- 📄 Click here to access the contact form.
- ✉️ office@ciit-software.com
- 📞 +43 1 375 0204
