Similarity search in OmbuDesk
Conciliation bodies can now find similar cases in OmbuDesk. The new similarity search in OmbuDesk complements the search functions of the specialized conciliation software. This allows all users to leverage proven knowledge from previously processed cases for similar cases. In this way, the similarity search accelerates the resolution of conciliation requests – without compromising quality. How does the similarity search facilitate the work of conciliation bodies with OmbuDesk? […]
OmbuDesk Report Dashboard – the latest feature
CIIT GmbH's mediation software has a new feature. Case workers, mediators, and other users can now visualize their own data in the OmbuDesk Report Dashboard with just a few clicks. How does the Report Dashboard work? The OmbuDesk Report Dashboard is based on filter and criteria searches. The OmbuDesk development team noticed that mediation and ombudsman offices like to […]
Digitized billing for the Bohemian Forest School
Exploring the forest with all your senses – that's possible thanks to the Bohemian Forest School. On guided forest excursions, children, teenagers, and adults can playfully engage with the environment and nature. To allow forest educators to fully concentrate on their task of communicating nature, they are now digitally supported by CIIT Software. A modern billing tool increases efficiency […]
GEMMASOCIAL – Our new brand for social media marketing
As a software company, we know how important it is to combine technical excellence with clear communication. This conviction led to the creation of GEMMASOCIAL – our new brand dedicated entirely to social media marketing. With GEMMASOCIAL, we are expanding the CIIT family with a strong, creative pillar in the field of digital brand communication. Our goal: to help small and medium-sized enterprises […]
CIIT x APF: Structured case management using our administration tool
https://www.youtube.com/watch?v=TUGHIwat_mk Handling mediation cases within an ombudsman's office requires patience, precision, and above all, a structured overview of files and cases. CIIT Software has therefore developed efficient administrative software for the Agency for Passenger and Passenger Rights (apf). All functions are precisely tailored to the apf's processes – from the receipt of a complaint to […]
OmbuDesk: Mediation made easy
Intelligent case management for conciliation and ombudsman offices. Drawing on our many years of experience in conciliation and complaint management, CIIT has developed the efficient and modular software solution OmbuDesk. It accelerates and simplifies the case management process for citizen representatives in ombudsman and conciliation offices through a variety of flexible modules – thus helping them to help others. A clear dashboard, a […]
The HLA software: Automated stem cell typing
https://youtu.be/emMdZZZ45Nk Precision, efficiency, and traceability – three essential requirements in medical diagnostics and research. Together with the Austrian Red Cross, we at CIIT Software have developed a solution that combines all of these: customized software for automating HLA typing in blood analysis. What is stem cell typing and why is it so crucial? […]
CIIT develops its own IoT solution for smart communication
https://www.youtube.com/watch?v=6lMCvFO04N8 The Internet of Things (IoT) is no longer a vision of the future – it is a central component of our digital everyday lives. From smart homes to intelligent traffic control to networked industrial plants: More and more devices are communicating wirelessly, enabling new, efficient processes. But what exactly is IoT? The Internet of Things describes a network of physical […]
CIIT develops case management tool for the ÖIAT's internet ombudsman's office
CIIT Software has been awarded a contract for a groundbreaking project with the ÖIAT (Austrian Institute for Applied Telecommunications). The ÖIAT's Internet Ombudsman is a free, out-of-court dispute resolution and advisory service for online consumers in Austria. The project aims to develop an AI-optimized case management tool that will make the management of online dispute resolution and advisory cases more efficient, transparent, and […]
ObJack: A Lifecycle Management Solution for Asset Management
https://www.youtube.com/watch?v=Ra2PbZbiwAE Emergency vehicles for rescue services, fire departments, and police are an essential part of public safety – they save lives, fight fires, and protect our community. But behind the scenes of these life-saving machines lies an immense organizational challenge. A multitude of devices and items must be continuously maintained to ensure compliance with regulations. At the same time, problems must be identified and reported to the relevant authorities.