APF – Agency for Passenger and Passenger Rights
In this blog entry we would like to present a project that we implemented for the Agency for Passenger and Passenger Rights in record time.
The Passenger and Passenger Rights Agency (apf) is an independent arbitration board for rail, bus, ship and air traffic. If a direct solution is not possible with the company, apf helps the injured party obtain their rights and compensation free of charge and without commission. Regardless of whether it is a delay, cancellation, denied boarding or overbooking or no information. The high success rate in arbitration proceedings demonstrates apf's assertiveness and ensures greater quality in public transport.
The case management tool that we have developed helps to process and manage these cases and significantly increases the effectiveness of the work.
